DDC OS can provide a number of solutions for Housing Associations, which can improve efficiency and reduce cost. We can help to create innovation within organisations, by increasing emphasis on public service delivery, over the management of internal administrative functions.
Data capture, document scanning, and even more complex solutions, like digital mailroom and multimedia response handing are just some of the services we currently undertake within housing associations. One of our clients, Midland Heart, took the decision to digitise all of the files for their 32,000 homes, in order to become a more efficient working organisation, and to make better use of the valuable space that the files were accommodating. We helped to guide them through this process, to ensure that it was a positive process for them.
There are many triggers for a housing association to look at digitising a set of files, or to move to a digital mailroom process for all future correspondence. By choosing to have paper files transferred to digital files, previous storage space can be used in a more valuable way, ie. to house additional employees. Also many archive files are stored offsite and this can be expensive. With outsourced data capture becoming more affordable for businesses, outsourcing can be a great solution to keep costs low.
Every time a paper file needs updating, it needs to be found, appended and then re-filed. Paper can become worn over time and damaged and therefore the files lose quality and become harder to use and read. Many housing associations are moving to electronic document and records management (EDRM) systems and turning old paper files into digital files. This allows for files to be appended immediately on the system, saving employees time and in turn making the housing association more efficient.
DDC OS can provide solutions for associations moving to EDRM Systems by providing a data capture solution, where all documents would be scanned and stored as digital files. We can also provide a digital mailroom solution, taking all inbound paper based communication, digitising it, classifying it and adding it to a clients EDRM or workflow system. For more information on either of these solutions contact us on enquiries@ddcos.com or 01909 488600.
